Rút ngắn khoảng cách, tạo sự gần gũi với khách hàng sử dụng điện
(QT) - Kể từ khi thành lập và đi vào hoạt động từ ngày 1/7/2015 đến hết tháng 6/ 2016, Tổng đài chăm sóc khách hàng (CSKH) của Tổng Công ty Điện lực miền Trung (EVNCPC) với đầu số 19001909 đã tiếp nhận gần 300.000 yêu cầu, trong đó 44% yêu cầu về ghi nhận và xử lý mất điện, 44,7% yêu cầu về tra cứu thông tin, 11,27% các loại yêu cầu khác. Ngoài việc tiếp nhận thông tin về nhu cầu của khách hàng, các điện thoại viên trực tổng đài còn có nhiệm vụ phối hợp với các Công ty Điện lực liên quan xử lý ...
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