Tỉ lệ hồ sơ quá hạn được xin lỗi chỉ đạt 0,09%
QTO - Trong thời gian qua, mặc dù Chính phủ, UBND tỉnh đã có nhiều văn bản quy định, chỉ đạo nhằm nâng cao các tỉ lệ về hồ sơ trực tuyến phát sinh trên Cổng dịch vụ công quốc gia, số hóa hồ sơ, kết quả giải quyết thủ tục hành chính (TTHC), tuy nhiên kết quả đạt được còn rất thấp. Số lượng hồ sơ trễ hạn còn tồn đọng nhiều đã ảnh hưởng đến công tác phục vụ người dân, doanh nghiệp, làm giảm chất lượng giải quyết TTHC và chỉ số cải cách hành chính (CCHC) của tỉnh.
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